Appointments

To help keep our phone lines open for urgent calls and for those patients who do not have access online, please use the Patient Triage service via the link opposite for GP Appointment requests.  We will respond within 3 working days.  Patients have found that this service works particularly well through the NHS app as well as via the website. 

To request an urgent appointment (Monday to Friday):

• phone us on 01392 208789 from 8:30am, Monday to Friday

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note all telephone calls are recorded for training and monitoring purposes.

To request a routine appointment in the next 7 days:

• use our online service - SystmOnline
• phone us on 01392 208789 from 8:30am, Monday to Friday
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please note all telephone calls are recorded for training and monitoring purposes

Please note that if you cannot attend your appointment for any reason, it would be much appreciated if you could telephone the practice to inform us. We will always make use of the freed up appointment for other people.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01392 208789 from 8:30am, Monday to Friday
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Foxhayes Surgery is a training practice and we teach medical students.  Sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private. This practical experience is a key feature of the medical student's training and by allowing students to sit in you are playing an important part in training the doctors of the future.

If you decline this will not affect your treatment in any way.